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A bit about us…

Xeim brings together 10 market-leading brands, Econsultancy, Marketing Week, Creative Review, Really B2B, Oystercatchers, Influencer Intelligence, Fashion Monitor, Foresight News, Design Week and Festival of Marketing. These brands offer a vast range of daily work flow tools and best practice through online digital subscription platforms, content websites and hybrid events. The products help to better equip marketers and Ecommerce professionals to achieve excellence in marketing, digital and ecommerce.

This Client service reporting and events role is a vital part of the Xeim client services team and focuses specifically on subscription services, Fashion Monitor, Influencer Intelligence, Foresight News, Econsultancy, Creative Review and Marketing Week.

The client services team work alongside our subscriptions account management and client teams to help support on all client service processes for the Xeim Brands. As a whole we are a young, vibrant, high performing team working within a fast paced environment.

The role…

The role will focus on supporting the account management teams across the portfolio but also involves working closely with the data, finance, content and marketing teams within the central hubs. Your day to day will cover a variety of administrative subscription support, subscription activity data reporting, and webinar events production.

This job is suited to someone who thrives on being busy, is well organised and can juggle numerous tasks at once.

What you will be doing…

  • Working with data and reporting colleagues to create activity reports for subscription clients in accordance with reporting schedules and delivery deadlines.
  • Working closely with account teams to ensure that client reporting requirements are up to date and processed on time.
  • Subscription agent order management, creating and processing all subscription orders placed by our partners.
  • CRM management and subscription administration using our customer identity platform piano.
  • Working with brand marketing and content teams to plan the upcoming digital events schedule.
  • Arranging event speakers diaries and running rehearsal events on our webinar platforms.
  • Co-ordinate and manage live webinar subscription events from set up of website event pages, event creation in our webinar platform, and ensuring the live events run without¬† a glitch.
  • Upload and update administrative documents within the team intranet/shared folders/Salesforce.

What we look for in you…

  • 2+ years experience in a corporate supporting function or client service role
  • Confident written and verbal communication
  • Strong attention to detail on administrative tasks
  • Competent in Excel with an understanding of basic formulas and pivot tables
  • Organised and efficient to ensure things get done in a timely an accurate fashion
  • Able to juggle numerous tasks at once in a time pressured environment
  • Digitally savvy and able to grasp new technology and processes quickly

What we would like…

  • Experience in B2B environment
  • Understanding of digital marketing and ecommerce ideal