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Brands: The Influencer Group (TIG), comprising Influencer Intelligence, Fashion Monitor & Foresight News

Location: Waterloo, with remote working 3 days a week

 

A bit about us…

Part of Centaur Media PLC, Xeim exists to accelerate performance for marketers. The Xeim portfolio brings together some of the world’s leading marketing brands to deliver best practice business information, thought leadership and specialist consultancy.

Xeim includes the brands Marketing Week, Festival of Marketing, Econsultancy, Oystercatchers, Creative Review, Design Week, Really B2B and Influencer Intelligence.

Through these market leading brands, we engage the marketing industry with over 6.2 million touchpoints per month across proprietary editorial content, digital products, insight and analysis. We know that by advising, informing and connecting the modern marketer with these disciplines, excellence in marketing and business performance will be achieved.

Centaur Media is a main market listed company, primarily based in the UK with approximately 300 employees in offices in Central London.

 

What you will be doing…

The successful candidate will have ownership of approximately 250 small and medium enterprise accounts, spanning fashion and beauty brands, agencies and charities. You will be responsible for retaining and growing these subscription agreements, cross selling between TIG brands and identifying upsell opportunities.

Using our customer success software, you should define and execute ‘customer success plans’ to ensure your clients derive maximum ROI from the subscription. Achieving a strong renewal rate and upgrading these accounts to higher yield subscriptions with additional user licenses and benefits will contribute to the ambitious growth the TIG team is aiming for in 2022 and beyond.

 

Key accountabilities…

  • You’ll maintain a strong renewal rate, consistently close business and accurately forecast sales
  • You’ll build, nurture and leverage strong client relationships that lead to ongoing and repeatable business year on year
  • You’ll develop compelling and powerful proposals that bring the TIG subscription proposition to life
  • You’ll ensure maximum revenue generation through effective negotiation and engagement of multiple stakeholders
  • You’ll onboard and retrain end users
  • You’ll ensure that you maintain a deep and holistic understanding of total TIG products and platforms, as well as the wider Xeim and Centaur portfolio
  • You’ll work collaboratively with Account Management colleagues, Customer Success team and our Content Teams to meet client requirements, identify the most lucrative opportunities and close sales
  • You’ll work closely with our Customer Success team to help deliver exceptional account management to your clients
  • You’ll have a keen eye for detail and ensure admin around forecasting, closing sales and keeping internal documents, Salesforce and Gainsight up-to-date
  • You’ll meet your targets

 

What we look for in you…

  • A strong track record in B2B sales role preferably business information or subscriptions (retention)
  • The ability to command respect and communicate with clients without support
  • An entrepreneurial flair with a positive attitude
  • A confident, articulate and proactive thinker
  • Self-motivated and capable of hands-on problem solving, with the ability to generate ideas and solutions, and ensure an exceptional culture of client service
  • Outstanding commercial acumen and adept at uncovering prospects’ business challenges
  • Excellent communication & presentation skills (verbal, digital & visual)
  • Motivation to work independently and closely with colleagues
  • Proven team player
  • Positive attitude to dealing with people
  • Able to communicate with senior clients and find workable solutions when challenges occur
  • Excellent organisational and time management skills
  • Focused and efficient in a time pressured environment
  • Knowledge of the digital and influencer marketing landscape (or excited to learn)